Manage unmatched external lab results

If your organization receives lab results electronically from a connected external lab partner, some results may occasionally arrive that TMV can't automatically match to a patient — for example, if a name is spelled differently. These results wait in the Unmatched External Test Results Queue until someone matches them manually.

Match an unmatched result

1. In your TrackMy clinical/admin portal, go to the Manage Tests tile.

2. Open the Unmatched External Test Results Queue.

3. Open a case to see the external patient and result details that came in.

4. Search for the correct patient by name, email, or external ID.

5. Select the patient and confirm the match.

Once matched, the result is added to the patient's record and their compliance is automatically re-evaluated.

Review or correct a previous match

If a result was matched to the wrong patient, you can reassign it:

1. In the queue, switch the filter to show Matched results.

2. Open the case and select the correct patient.

3. Confirm the change.

Both the original and newly matched patient's compliance will be re-evaluated automatically.

Related topics

• Manage tests

• Review self-reported lab test results