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Review accommodation requests

This guide explains how to review medical and religious accommodation cases. See Review declination requests for declinations.

If you do not have the Review Queues tile in TMV, follow these steps to review accommodations:

  1. Go to the Manage Accommodations and Declinations tile

  2. Go to Manage Accommodation Requests and click Manage for Medical or Religious accommodations.

  3. Starting at Step 3, follow the steps below to manage an accommodation case.

Review accommodation cases

  1. In your TMV admin/clinical portal, click the Review Queues tile:

    Review Queues tile.png

  2. Go to either Medical Accommodations or Religious Accommodations. They are in different queues, but the workflows are the same.

  3. Click Review Case to view a case:

     Medical Accommodations Review Queue - Review Case.png

Available actions while reviewing the accommodation case:

  • To assign the case to a clinician, click Assigned To. Search for and select the clinician.

  • Go to Add Note and enter case notes. Click Submit.

  • Click Send Communication to send the user an email about their accommodation case.

  • Click the Status to update the status of the case.

  1. To close the accommodation case, click Save.

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