Review declination requests

This guide explains how to review declination requests.

To review declination requests:

1. In your admin/clinical TrackMy portal, click the Validation Queue tile:

2. In the Validation Queue, select the Declinations tab to view all declination request cases:

2. Click View Form to view case details.

3. Click Status to update the status of the case. Selecting Approved or Denied will immediately update the status of the case. The window will refresh to display the next pending case:

4. You can also change the status in the Validation Queue without opening the case by clicking the case’s Status: